Question 1

What's the difference between Starter, Growth, and Professional?

Accepted Answer

Starter is free and lets you organize your fleet, people, and assets in one place. Growth ($400/mo) adds daily operations tools like Crew Dispatch, team messaging, service tickets, and document storage. Professional ($800/mo) adds full visibility and control with groups, work sites, preventive maintenance, asset financials, skills tracking, and more. Every plan includes unlimited team members and assets — no per-user or per-asset fees.

Question 2

Are there really no per-user fees?

Accepted Answer

That's right. CrewHero charges a flat monthly rate per team, not per user. Whether you have 5 people or 50, the price stays the same. Add as many team members, crew leaders, and office staff as you need without worrying about the bill going up.

Question 3

Is the Starter plan really free?

Accepted Answer

Yes, Starter is completely free with no credit card required. You get unlimited team members and assets, vehicle and equipment tracking, a team member directory, dashboard, and calendar. It's a great way to get organized before upgrading to Growth for daily operations tools.

Question 4

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes, you can switch plans at any time. Start with Starter for free and upgrade to Growth or Professional when you're ready. There are no long-term commitments or penalties for changing plans.

Question 5

What are add-ons and how do they work?

Accepted Answer

Add-ons are optional extras you can attach to your plan. QR Asset Tag Stickers ($200 per 100-pack) work with any plan. GPS Fleet Tracking ($30/unit/mo), Direct Message Numbers ($20/number/mo), and Group Phone Numbers ($50/number/mo) are available on the Professional plan. You only pay for what you use.

Question 6

How quickly can I get my team set up?

Accepted Answer

Most new customers can have their first dispatch scheduled within a few hours. To get started, you'll need your employee's first and last name, a phone number (optional), crew names, and some basic vehicle information. Anything more than that is icing on the cake. For anyone who needs more help, our support team is available to help with onboarding and training.

Question 7

Is there a contract or cancellation fee?

Accepted Answer

CrewHero is month-to-month with no long-term contracts. You can cancel anytime without penalties. We believe in earning your business every month through value, not locking you into contracts.

Question 8

What kind of support and training is included?

Accepted Answer

Every plan — including the free Starter plan — includes email and in-app support, setup assistance, and access to our help center with video tutorials. We also offer live training sessions for owners and their teams. Contact us for more information at support@crewhero.app

Pricing & Packaging