SMS Program Information

CrewHero is a business platform for landscaping companies. Your employer uses CrewHero to send you important work-related text messages about shifts, assignments, and schedules. No marketing messages are ever sent.

How Consent Works

Your manager adds you to CrewHero after obtaining your permission to receive work-related text messages. When adding your phone number, they must confirm they have your explicit consent.

If you did not consent to receive these messages, please contact your manager or opt out immediately by replying STOP.

How Managers Collect Consent

Before a crew member can receive SMS messages, their manager must confirm consent was obtained. When adding a team member with a phone number, the manager sees the following consent attestation:

“I confirm I have obtained explicit consent from this person to receive SMS messages about shifts, assignments, and work updates.”

This checkbox is mandatory — the form cannot be submitted without it checked.
All consent attestations are logged with timestamp and manager ID.
Users can also provide direct consent when adding their own phone number in their profile.

What Messages You’ll Receive

Message types:

Shift schedules and time changes
Work assignment notifications
Maintenance ticket updates
Time clock reminders
Safety alerts and weather notices
Important company announcements

Example messages:

Your shift tomorrow: 7:00 AM at 123 Oak Street
New maintenance ticket assigned: Irrigation repair at Riverside Park
Reminder: Clock in for your 9:00 AM shift
Schedule change: Tomorrow’s shift moved to 10:00 AM
Safety alert: High wind advisory - secure all equipment

Frequency: 0–10 messages per week. Operational messages only.

How to Opt Out

You can stop receiving text messages at any time:

Reply STOP to any CrewHero message.
Update your preferences in the CrewHero app.
Email support@crewhero.app.

Opting out will not affect your employment or access to CrewHero. You may miss important work notifications if you opt out.

Additional Information

Privacy & Data Protection. We only use your phone number for work-related communications. We never sell or share your number with third parties for marketing. Your number is only shared with Twilio, our SMS service provider, to deliver messages.

Message Costs. CrewHero does not charge for SMS services. Standard message and data rates may apply from your mobile carrier.

Need Help? Reply HELP to any message, email support@crewhero.app, or call (555) 555-5555.

Legal Documents

Review our complete policies regarding SMS communications and data handling:

Privacy Policy — Includes our SMS data handling and “no mobile data sharing” commitments.
Terms of Service — Complete terms including SMS program terms.

SMS Consent & Program Information

Table of Contents