These Gift & Rewards Terms ("Gift Terms") supplement our Terms of Service and govern the use of the CrewHero platform by business customers ("Customer," "you," or "your") to distribute digital gift cards, physical gifts, or other recognition items ("Gifts" or "Rewards") to employees, contractors, or other recipients ("Recipients"). By using CrewHero's gift and rewards features, you agree to both these Gift Terms and our main Terms of Service.

1. Service Overview

CrewHero provides a software platform that enables Customers to:

Fund and send Rewards through integrated third-party services such as Giftbit;
Manage budgets, allowances, and team permissions; and
Access delivery tracking, reporting, and administrative tools.

CrewHero acts solely as a facilitator and intermediary, not as a payer, employer, or issuer of Rewards.

2. Fulfillment and Giftbit Integration

2.1 Third-Party Fulfillment

CrewHero integrates with Giftbit Inc. ("Giftbit"), a licensed third-party gift card issuer, to purchase and deliver Rewards on behalf of Customers. All Rewards are issued and redeemed under Giftbit's own Terms of Service and card issuer agreements.

2.2 Agency Relationship

CrewHero purchases and distributes Rewards as the authorized agent of the Customer. The Customer is the originator and economic funder of every Reward.

2.3 No Stored Value

CrewHero does not hold or transmit funds, maintain stored balances, or act as a money transmitter. CrewHero purchases Rewards "just-in-time" following Customer authorization and immediate payment.

2.4 Billing and Service Fees

CrewHero charges Customers for the face value of each Reward plus a service fee (typically 15%) covering fulfillment, delivery, and administrative costs.

3. Customer Responsibilities

3.1 Tax Compliance

The Customer is solely responsible for all tax reporting, withholding, and compliance obligations related to Rewards distributed through CrewHero.

3.2 Employment Relationship

Recipients are employees, contractors, or associates of the Customer—not of CrewHero. The Customer agrees not to represent CrewHero as an employer, payer, or compensation provider.

3.3 Data Accuracy

The Customer must provide accurate Recipient information and ensure that sending Rewards through CrewHero complies with all applicable privacy and employment laws.

4. Gift Classification and Restrictions

4.1 Gift Cards and Cash Equivalents

All digital gift cards and cash-equivalent items are considered taxable income to Recipients under IRS Publication 15-B. The Customer bears responsibility for appropriate payroll treatment.

4.2 Non-Cash, De Minimis Gifts

Physical items of nominal value may qualify for "de minimis" fringe benefit exclusion, but CrewHero provides no assurance of such qualification.

4.3 Prohibited Use

CrewHero may not be used to distribute illegal, fraudulent, or prohibited items, or to circumvent tax or wage-and-hour laws.

5. Payments and Refunds

All payments are due upon invoice. Fees are non-refundable except where required by law. CrewHero reserves the right to suspend accounts for nonpayment or misuse.

6. Data Privacy

CrewHero collects and processes personal data solely to facilitate Rewards. All data handling complies with CrewHero's Privacy Policy. Customers are responsible for obtaining any required Recipient consent under applicable law (e.g., GDPR, CCPA).

7. Limitation of Liability

CrewHero is not liable for:

Any tax penalties or liabilities resulting from a Customer's classification or reporting decisions;
Errors or omissions by Giftbit or other fulfillment providers; or
Indirect, incidental, or consequential damages.

CrewHero's total liability shall not exceed the total service fees paid by the Customer during the twelve (12) months preceding any claim.

8. Indemnification

The Customer agrees to indemnify and hold harmless CrewHero and its affiliates from any claims, damages, or expenses (including attorney's fees) arising out of the Customer's use of the platform, tax obligations, or failure to comply with these Gift Terms.

9. Termination

Either party may terminate at any time with written notice. Upon termination, all unpaid invoices become immediately due, and any pending Reward deliveries may be canceled or fulfilled at CrewHero's discretion.

10. Governing Law

These Gift Terms are governed by the laws of the State of New Hampshire, without regard to its conflict of law principles. Any legal action or proceeding arising under these Gift Terms will be brought exclusively in the federal or state courts located in Rockingham County, New Hampshire, and you consent to the personal jurisdiction of such courts.

11. Amendments

CrewHero may update these Gift Terms at any time. Continued use of the gift and rewards features after changes are posted constitutes acceptance of the revised Gift Terms.

12. Summary

Key points to remember:

CrewHero facilitates reward delivery through Giftbit.
Your company is always the giver of record and responsible for taxes.
CrewHero earns only a service fee and never holds or reports recipient income.

13. Contact Information

If you have any questions or concerns about these Gift Terms or our Services, please contact us at:

CrewHero Inc.

22 Ashleigh Dr, Derry, NH 03038

Phone: (877) 279-4376

Email: support@crewhero.app

Gift & Rewards Terms

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